•  Do I need to make an appointment?
    • It is best that you book ultrasounds and CT scans in advance, as these require preparation beforehand, however we can usually offer you same-day appointments. For X-rays, you can simply walk in.
  • Do you Bulk Bill?
    • Yes, we are a Bulk Billing practice, and do Bulk Bill all Medicare Eligible items.
    • If you are unsure please ask our friendly reception staff.
  • When will my Doctor get the results?
    • In most cases it takes 2-3days for your doctor to receive the results, in urgent cases it can take as little as two hours.
  • What exams do you do?
    • We offer X-Ray, CT and Ultrasound services as well as a range of Pain Relief injections and Biopsies. We ARE also the only practice in the south west to offer Cone Beam CT services for Dental practitioners.
  • Can I eat and drink?
    • Some exams do require you to fast beforehand, but you will be advised by the receptionist assisting you in booking your appointment. If you are not required to fast, you can eat and/or drink.
  • Do I have to stop taking medication?
    • Please continue to take prescribed medication and/or painkillers unless you are told otherwise. You will need to remain still during the scan, so anything that can make your experience more comfortable is generally permitted unless advised otherwise. 
  • Do I get to take the images with me?
    • Not unless your doctor specifically requires film or disc. Usually the written report from the radiologist is sufficient. 
    •  If you are pregnant, we can email you a link to your pregnancy images.
  • How long will my exam take?
    • In most cases the exam will be between 15 and 40 minutes, however the receptionist  assisting you will advise if it will take longer than this. It is dependant on the type of exam you are having and the area of the body that is being looked at.
  • How will I feel after my examination?
    • After an injection or biopsy you may be advised to rest for a period of time, but in most cases you will feel fine and be able to go about your day as normal.
  • Who will perform the exam?
    • In most cases, your exam will be performed by our highly trained radiographer or sonographer. A radiologist will be available for certain exams, including injections or biopsies.
  • My child needs an exam, what is the process?
    • Children must be accompanied by a guardian over the age of 18 who is willing to fill in paperwork and consent to them having the exam. The guardian may be asked to be in the examination room as well.
  • Can I bring somebody with me?
    • It depends on which exam you’re getting as to whether someone can accompany you in the room, but we do have a comfortable waiting area where family or friends can wait for you.
  • If I book an appointment why do I have to arrive before this?
    • We do have strict schedules to adhere to, and need to accommodate the many patients we see every day. With that in mind we ask that you arrive prior to your appointment time so that we may check and process your paperwork before the exam. 
  • Why do you need my previous reports or images?
    • Our technicians and radiologists need to be able to compare current results with any existing records you may have in order to notice any discrepancies or changes between the two. Any changes will be reported back to your referring doctor.